overview…………………………………………………..2

Internal customer service…………………………………………………3

        

Analysis of the internal customer services……………………….3

 Culture of the company………………………………………….3

Information available for recruitment and retaining employees…3

Feelings of the people about work in the company………………4

External and customer relationship………………………………………4

Operations ……………………………………………………5

Culture………………………………………………………..5

Technology…………………………………………………..6

Analytical data……………………………………………….7

Loyalty……………………………………………………….7

Conclusion……………………………………………………7

References…………………………………………………………8

Introduction 

Champion site prep construction company was found in 1985 in Texas and has been in the business for more than 30 years. It is located in Georgetown in the United States. The company deals with excavation work, development of various sites and earth working services and deals with large scale projects in the central part of Texas. The company mainly targets Hospitals, building offices, Schools, commercial retails, subdivisions and the development of commercial sites. That company has done many projects more than 1,500 all over Texas. Besides, many customers have been satisfied too in the projects of the company.

Internal customer services

The company emphasizes much on teamwork, productivity, and skills among the workers to achieve its desired goals (Dornbus, 2017). It provides a conducive environment for teamwork to attain desirable results and plans for better production. The sales attainment and the satisfaction of customers are achieved through the interaction of the planning team, production team, and external sales. In the management of internal customer services, the application of an effective program is paramount in that it is all about the attitude. Besides, this will help you find out for the needs of your colleagues. The company has different approaches to fostering a culture focusing on the inside customers. These are:

Starting with feedback- Here, the company sets up an internal customer training on better practices and changing their attitudes. The company must know the current position of an employee and what they are doing.

Creation of service standards- The Company will come up with inside customer service standards that will give employees a baseline on how they are expected to work. The standards will, in turn, help the company and the team feel recognized and valued and hence setting an example for others to emulate and hence save time.

Their follow-up is Closed-loop – They use this in changing negative situations to positive. The principle also helps in the creation of a conducive working environment.

Success celebration – Here, the company motivates the employees by celebrating their good work. The principle starts at the top positions like managers and directors and this will encourage employees in practicing the same behavior and hence enhance the creation of a conducive and productive working environment.

The organization uses interviews and the hiring websites available online. Their interviews are friendly to employees and thus favor them in job recruitment. Also, the websites available online are to ensure that all the job seekers get an opportunity to apply for the job since Champion site prep is an equal opportunity. Besides, Champion site prep is an organization serving many employees who are dedicated to the provision of high-quality tasks, offering high-class customer services, the betterment of lives of employees, and the surrounding communities that it serves. It is an equal opportunity employer. Nonetheless, people feel excited, enjoy job opportunities and growth (Hoffman , 2018). Again, there is the dedication of people to others in the company. On the other hand, there are long working hours and the employees get exhausted.

 

 

The company's practices on customer relationship management include guidelines, principles, and practices that guide an organization in approaching customers through sales and processes related to services, customer's analysis, and behavior. Also, helps in the achievement of the customer's total experiences.

Types of customer relationship in Champion Site Prep include:

Customer Relationship Management software- This is where the customer's information is summed in one place hence giving easy data access. For example purchase history, contact data and prior contact with customer representative services. This information enables employees to interlude with clients, customer needs, performance goals, and known customer updates (Mason,2019). CRM software makes the conversation more productive and efficient. Besides, it reduces the time of a customer that is spent in the fulfillment of the request.

 CRM cloud solution- This is a system that is based in clouds that gives the right time to the salespeople both in the office and in the field in the presence of internet connection. The system improves the accessibility of customer's information and excluding challenges relating to its installation process applied with other CRM software. Nonetheless, in situations where the system is gaining, the access to the customer information may be surrendered. A business may develop problems when it moves to another vendor for this type of software.

services that the company offers include excavation work, development of various sites and earth working services and deals with large scale projects. They advertise their products through their online websites. The company interacts with the external customer service through answering them their questions in a polite and friendly manner and also helps them with purchases. For example, a service related to who can guide a customer on how to acquire a product is engaging himself/herself in the external customer services. The company used the website for advertising its products and services. On the other hand, B2B customers, consumers, and internal employees' customers are similar to website advertisements and services. Champion site Preps analyses its data by integrating the technology. They integrated the right decision support software and technology And this method saved time as it avoided the fragmentation of the insights. The company is loyal to its employees. They used a tier system in rewarding the initial loyalty and the encouragement of more purchases. This has led to the company's performance.

 

Conclusion

In conclusion, the employees should be motivated by the company for better performance. Motivation can be done by rewarding them basing on the feedback and promoting them in jobs. Besides, people gave varying ideas about how the company benefits them. Their ideas were both positive and negative like opportunities available in that the company has created for the people and the issue of long working hours respectively. As for advice to Champion site Prep company, it should keep checking the upward and onward and taking care of those people that have invested in themselves so much.

Works Cited

Dornbush, K. AP U.S. History 2017-2018. Simon & Schuster, 2017.

Hoffman, D. PHR, SPHR, SHRM-CP, & SHRM-SCP Exam Prep: 700 Practice Prep, Exam Prep, Practice Question. Daniel Hoffman, 2018.

Mason, D. Exam Prep for: Vietnam Company Laws and Regulations Handbook. Rico Publications, 2019.